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Technical Guide 19 about the system of indicators for service quality assessment


ERSAR publishes an English language version of the system of indicators.

Quality of service regulation is a cornerstone of the regulation model developed and implemented by ERSAR. It is now on its 3rd generation of indicators.

Over the years, this system has attracted attention from foreign institutions, regulators, international organizations and other stakeholders.

The English language version of the Technical Guide 19 –  Water and waste services quality assessment guide: 2nd generation of the assessment system is now available for download