Operational Departments
Waste Systems Department
The Waste Systems Department has the following competencies:
a) Definition of revenues and tariffs of state-owned systems;
b) Analysis and establishment of adjustments in state-owned systems;
c) Issuance of opinions on revenues and tariffs of systems of ownership
municipal;
d) Definition of investment and operational reference costs;
e) Determination of regulatory, generic and specific parameters;
f) Approval of investment plans of state-owned systems;
g) Assessment of economic and financial performance;
h) Monitoring of the process of constitution, modification or extinction of
management entities;
i) Follow up of strategic plans of the sector and elaboration of studies
specific;
j) Monitoring of legislative changes and collaboration in the preparation of
regulations with external effectiveness;
k) Monitoring of specific flows;
l) Execution of specific technical and financial audits to the Management Entities.
Water Systems Department
The Water Systems Department has the following responsibilities:
a) Definition of revenues and tariffs;
b) Determination of regulatory parameters, generic and specific;
c) Analysis and calculation of deviations of recovery of expenses and adjustments;
d) Definition of investment and operational reference costs;
e) Analysis and approval of engineering projects and investment plans;
f) Assessment of economic and financial performance;
g) Follow-up of the process of constitution, modification or extinction of
management entities;
h) Follow-up of strategic plans of the sector and preparation of studies
specific;
i) Follow-up on legislative changes and collaboration in the preparation of
regulations with external effectiveness;
j) Execution of specific technical and financial audits to the Management Entities.
Contract Management Department
The Contract Management Department has the following competencies:
a) Technical, economic and legal follow-up of the processes of constitution,
modification or extinction of managing entities, namely:
i. Monitoring and enforcement of contracts;
ii. Issuance of opinions on revenues and tariffs;
iii. Five-year review of delegated management contracts, including
analysis of the five-year investment plan;
iv. Annual verification of compliance with the rules for tariff updating;
v. Determination of regulatory, generic and specific parameters;
saw. Evaluation of the economic and financial performance of the managing entities,
through the analysis of the actual accounts.
b) Issuance of several opinions within its area of operation;
c) Follow up of strategic plans of the sector and elaboration of studies
specific;
d) Execution of specific technical and financial audits to the Management Entities.
Direct Management Department
The Direct Management Department has the following competencies:
a) Definition of clusters and reference costs;
b) Issuance of opinions on revenues and tariffs;
c) Determination of regulatory parameters, generic and specific;
d) Evaluation of the economic and financial performance of the managing entities, through
analysis of actual accounts;
e) Follow up of the process of constitution of the managing entities in model
of direct management;
f) Follow up of strategic plans of the sector and elaboration of studies
specific;
g) Technical training of management entities;
h) Carrying out financial audits to the Management Entities.
Legal Department
The Legal Department has the following competencies:
a) Monitoring, in liaison with the other departments, of the changes
within the scope of the ERSAR area andpreparation of regulations with external effectiveness;
b) Monitoring of the process of setting up management entities in the different models of management except in the model of concessionary management and delegate;
c) Monitoring of the process of modification or extinction of managing entities
multi-municipal water services and waste services on the rise;
d) Elaboration of diverse opinions inherent to the regulatory activity of ERSAR;
e) Analysis of the litigation concerning the water and waste sector;
f) Review, approve and issue an opinion on service regulations, as well as
the elaboration of type regulations;
g) Establishment and instruction of the processes of misconduct;
h) Response to complaints and requests for information;
i) Response to specific requests from the Competition Authority and of the European Commission.
Quality Department
The Quality Department has the following competencies:
a) Coordination and monitoring of the application of European and national legislation on water for human consumption;
b) Collection of water quality data;
c) Implementation of water quality control actions;
d) Consideration of Water Quality Control Plans;
e) Five-yearly assessment of the risk assessment;
f) Supervision of laboratories;
g) Coordination and preparation of the Annual Report of the Water and Waste Services;
h) Evaluation of the quality of service in the water and waste sectors, for the various ownership and management models;
i) Planning and conducting technical training actions of management entities, aiming at improving quality of service indicators;
j) Carrying out quality of service evaluation audits;
k) Articulation with entities external to ERSAR in matters related to the data of the quality of service and water quality.
Administrative & Support Departments
Administrative, Financial and Human Resources Department
The Administrative, Financial and Human Resources Department has the following competencies:
a) Accounting implementation, monitoring and control;
b) Implementation, monitoring and control of budgetary management;
c) Implementation, monitoring and control of financial management;
d) Validation, billing, collection and control of ERSAR's own revenues;
e) Treasury management;
f) Management, monitoring and control of the processes of acquisition of goods and services;
g) Acquisition, management, distribution, conservation and control of all goods, owned by ERSAR or leased by ERSAR, except for technological infrastructure;
h) Human Resources Management, in the area of strategic development and administrative branch;
i) Administrative and secretarial support.
Information and Technology Management Department
The Information and Technology Management Department has the following competencies:
a) Project management, co-reporting and preparation of studies relevant to the ERSAR activity and for the regulated sector that encompass activities and / or management entities accompanied by more than one department;
b) Drawing up and analyzing the results of investigations carried out by ERSAR and involving management activities and / or entities accompanied by more than one Department;
c) Response to generic requests for information;
d) International relations and protocols;
e) Development of support activities for Quality Awards and Stamps ERSAR;
f) Preparation of institutional presentations and support to the accomplishment of events, publications and publicity materials;
g) Management and configuration of the information of the managing entities;
h) Treatment, analysis, availability and dissemination of reliable data of for the sector;
i) Availability of data and information to the operational and technical areas of ERSAR;
j) Management of ERSAR's technological infrastructure, including its Portal, the website and mobile applications;
k) Computer support for users;
l) Ensuring the security of information and systems.
Board of Directors' Support Office
This Office has the following competencies:
a) Liaison with the Government and with the Parliament;
b) Advisory and support to the Board of Directors;
c) Planning and implementation of internal control procedures;
d) Relationship with the workers' commission, representing the Board of Directors;
e) Press Office;
f) Communication and brand management.