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Regulatory Model

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​The regulatory model developed by ERSAR focuses on the structural regulation of the sector, on the regulation of the operators' behaviour and on additional regulatory activities.

Concerning structural regulation of the sector, ERSAR:

Monitors national strategies for the sector, following their execution and periodically reporting their advancement and shortcomings;

Prepares proposals of new legislation, for example, concerning the legal regimes at municipal and multimunicipal levels, technical legislation on the water and waste services and the legal regime of regulation.

Concerning the regulation of the operators' behaviour, ERSAR:

Ensures the legal and contractual monitoring of operators by assessing the execution of contracts and by intervening when necessary in conflicts resolution;

Ensures economic regulation of the operators, by promoting price regulation to secure efficient and socially acceptable prices without harming the financial and economic sustainability of the operators;

Ensures the regulation of the quality of service, by assessing the service provided to end-users and comparing operators to each other through the application of an indicators system, in order to promote efficiency;

Ensures the regulation of drinking water quality, evaluating the quality of the water supplied to end-users, comparing operators to each other and following up on non-compliances in real time. This way, ERSAR promotes the improvement of water quality;

Analyses consumers' complaints and promotes conflict resolution between consumers and operators.

Concerning additional regulatory activities, ERSAR:

Regularly drafts and discloses accurate and accessible information to all players of the sector and to the general public;

Provides technical assistance to operators, regular publishing activity and training courses, usually in partnership with universities and research and development centres;

Answers to different questions from all players in the sector.

ll these dimensions must be perfectly articulated, allowing ERSAR to build a coherent model.